Refund & Return Policy

At Tree of Life Ayurveda, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Returns may be accepted in the following situations:

  • The product received is damaged.
  • The wrong product has been delivered.
  • The product is missing from the order.

For hygiene and product safety reasons, opened or used Ayurvedic syrup products may not be eligible for return unless required by applicable law.

2. Reporting a Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:

  • Your order number.
  • Clear photographs or an unboxing video, if available.
  • A brief description of the issue.

3. Refund Process

After reviewing and approving your request, we will initiate the applicable refund.

Refunds will generally be processed through the original payment method, where possible. Processing time may depend on your bank or payment provider.

4. Order Cancellation

Cancellation requests may be accepted before the order is dispatched. Once an order has been shipped, cancellation may not be possible.

5. Non-Returnable Items

Products that have been opened, used, or damaged after delivery due to customer handling may not qualify for a return or refund, subject to applicable consumer rights.

6. Shipping Charges

Original shipping charges may not be refundable unless the return or refund is due to an error on our part or applicable law requires otherwise.

7. Contact Us

For return, refund, or cancellation requests, please contact us:

Tree of Life Ayurveda

Rooted in Nature. Inspired by Faith. Committed to Wellness.